Can't redeem 6 Months free instant ink

[alphanatt]

I have a problem with offers 6 Months free instant ink trial. I recently bought HP DeskJet 2710e from amazon and when setting up for a long time I got 2 months trial+invite friend code 3 months trial. I don't know how to fix it. I have already registered for HP+ but it didn't work. Can you please help me with how I will get 6 months free instant in that come with my box?

Thanks in advance

[Jay_G24 · Accepted solution]

Hi @alphanatt,

I'd like to help!

I understand you could not claim the promotional months.

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[alphanatt]

This was quickly resolved. Thank you👍

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!