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‎02-08-2023 07:37 PM - last edited on ‎02-09-2023 12:03 PM by Retired

HP Recommended

i had instant ink subscription which I cancelled. After 2 months i am trying to subscribe again but everytime connecting to printer gives me server unavailable error. Tried help desk, reboot, new account everything but didn't work. After escalating the issue with HP got a call saying firmware does not support so you can not use HP instant ink. Such a pathetic customer service they have provided. Can anyone help please.

1 REPLY 1

‎02-15-2023 09:08 AM

HP Recommended

@Whattheink 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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