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Message 1 of 2
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Can't subscribe to free plan

HP Recommended
OfficeJet Pro 9010
Microsoft Windows 10 (64-bit)

Hello,

 

I bought an OfficeJet Pro 9010 2 months ago and still using the setup cartdrige. I'm now trying to enroll to to the Instant Ink Free Plan, as I'm roughly printing 10 to 20 pages a month, so it would perfectly fit my needs (this is actually why I've choosen an HP Printer).

However, as soon as I select my printer during the enrollment process, it switches to the the first non-free plan (2,99€)... and I can't find that free plan anymore.

Can you please help me?

 

Thank you,

Best regards.

Julien (from France)

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@julcdc, Welcome to the HP Support Community!

 

I see that you are from France and the free 15-page per month plan is available in your region as shown in the HP Instant Ink home page. Click here to check the same.

 

If you are still not able to select the 15-page plan, you may contact the HP Instant Ink team in your region for assistance. The contact info can be found on the home page of Instant Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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