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Tammy25
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Can’t use cartridge of my own after cancelling instant ink subscription

HP ENVY 5020

I have enrolled my printer for instant ink since the purchase for 15pages/month which was free of cost. But now I don’t want this service anymore so I cancelled my subscription. My printer was not supporting the cartridges after my cancellation...it showed an error stating that cartridges are not supported until the printer is enrolled for instant ink. So I thought these are the cartridges from HP so I now need my own cartridges and ink as I’m no longer enrolled with these guys. So I bought new cartridges and ink bottles from superstore (which was for HP printers) but my printer is showing an error again that cartridges are not aligned and remove cartridges. Is it necessary that I enrol my printer for lifetime with instant ink. The packages are way too expensive

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HP Recommended

Can’t use cartridge of my own after cancelling instant ink subscription

Hi @Tammy25

 

Welcome to the HP Support Community. 

 

To better assist you - Are you using genuine HP ink cartridges? 

 

While you respond to that, try these steps -  HP DeskJet, ENVY 5000 Printers - Ink Cartridge Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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