cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
167
Flag Post

Can we customize / skip deliveries for Instant Ink?

HP Recommended
OfficeJet 9010
Microsoft Windows 10 (64-bit)

Hi everyone -

 

I just bought a new OfficeJet 9010. Planning ahead, I also bought a spare black ink cartridge.

When it arrived, I learned about Instant Ink, and signed up.

I'd like to use the spare black ink cartridge at some point - is there any way to tell Instant Ink that I want to skip the next black ink shipment?

 

Thanks,

Aaron

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
28,630 28,583 2,358 3,575
Message 2 of 4
Flag Post
HP Recommended

@GameMaker Instant Ink will only deliver new ink when the existing ink is low, and it can only detect that when you've got your printer connected to the internet at all times, while using the HP Instant Ink cartridges, that said, there are no options to skip the free cartridges, remember, you are only paying for the subscription not the cartridges.

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you -

 

I'm still a little unclear, so follow-up question:

What would happen if I took the Instant Ink black cartridge out and replaced it with an HP non Instant-Ink cartridge? Would it print if I'm subscribed to Instant Ink, or does it only work with Instant Ink cartridges?

If it would print, what would happen when the NON Instant-Ink cartridge is empty? Would it request a new one, or no? (I would prefer it does not.)

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
28,630 28,583 2,358 3,575
Message 4 of 4
Flag Post
HP Recommended

@GameMaker Replacements are only shipped for Instant Ink cartridges, that does not mean you cannot print using non-instant ink cartridges, you definitely can, only it would not be counted as pages printed via the instant ink program and therefore no replacements will be sent.

 

The instant ink cartridges has a special chip (for the lack of a better word) and that when connected to the internet, notifies us that the ink is low, when that happens, the system automatically ships a new cartridge to your door step.

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation