Cancel HP instant ink account

[Infralince]

My uncle passed away and his HP instant Ink account has blocked the printer. 
how can I solve this issue since I cannot access his account to remove the printer ?

[Dragon-Fur]

@Infralince 

I am sorry for the loss of your uncle.

If you cannot access the account, you will perhaps need the help of an agent.

The printer is OK - the Instant Ink Cartridges have likely locked - this is normal behavior when an account is dormant / terminated / cancelled / ignored for too long.

Remove all the Instant Ink Cartridges from the printer.

If you plan to use the printer, purchase a set of HP ink cartridges and install.

What if?

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

What else?

Normally I would direct you to the Instant Ink website and ask that you click into your region, open, and read the Terms of Service (includes contact information). 

The contract also explains how the plan cancellation process works.  It appears that this won't work - selecting your region from the USA Instant Ink website appears to open your main regional HP Support site .  ??  In the event that I am missing something, I will post the Instant Ink information at the end of this message - it's possible (probable) that I'm missing something due to my lack of language skills.

What else?

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Things that are Instant Ink

Note:   If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Question / Concern Answered, Click "Accept as Solution"

[Infralince]

Many thanks for your support. 

are you saying, if I replace the cartridges by a regular one, I will be able to use the printer again?

[Dragon-Fur]

@Infralince 

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@Infralince wrote:

Many thanks for your support. 

are you saying, if I replace the cartridges by a regular one, I will be able to use the printer again?

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You are welcome.

Yes, that is what I am saying.

See the TKB article for more information...

Whether that works (and it should) might be tied to unexpected issues with residual Instant Ink subscription remnants.

At the least, you do need to change out the cartridges .

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"