Cancel InstaINK

[Reb007]

Hello

I would like to cancel the Instant INK subscriptions. 

In doing so will my devices still be able to connect to the print via WiFi?

Can I still be able to scanned documents through the app on my phone?

Will the printer still update it's self automatically?

What else is involved in cancelling the subscription?

Kind regards

Rebel

[Sneha_01]

Hi @Reb007,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink cancellation. I would like to inform you that canceling the subscription will not have any impact on the printer. I have answered all the questions below.

1. In doing so will my devices still be able to connect to the print via WiFi?  Yes The Printer will work with the wifi without any issue.
2. Can I still be able to scanned documents through the app on my phone? Yes, scanning will not get impacted after the cancellation.
3. Will the printer still update it's self automatically? Yes, The printer software and firmware will be updated automatically. 
4. What else is involved in cancelling the subscription? I have shared the details below:

Before you cancel, consider other plan options and be aware of what happens after cancellation.
Cancelling Instant Ink service

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

To cancel:

• Sign into your account:
• Home / Home Office: Sign into your Instant Ink account
• Business: Sign into your Instant Ink for Business account
• Verify the serial number by selecting Overview, and then Printer Details in the Status area.
• Click HP Instant Ink, then Update Plan in the left menu.
• Scroll to Plan Details.
• Click Cancel my HP Instant Ink Subscription and then follow the prompts.
• You receive an email confirmation immediately, and another at the end of the billing cycle.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support