Canceled instant ink with printer HP cannot or will not send me a return label case number [edit]

[Klgphotography]

I have canceled my plan for my HP OfficeJet Pro 9129e Tuesday Nov 19 and received an email stating that I would receive a return FedEx label. I have not and contacted customer service several times. I have case open [edit] but my time for shipping the printer back is running out. I need some assistance please. 

 

Thank you

[Irwin6]

Hi @Klgphotography,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're looking for a return shipping label for your printer ink cartridges.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To return empty Instant Ink or Toner supplies:

Use the recycling envelope or prepaid shipping label that came with your last shipment of replacement supplies.

If you do not have an envelope or label, order more on your account page or HP Planet Partners website.

Instant Ink customers: Order return supplies on the account page.

Sign into your Instant Ink account or your Instant Ink for Business account.

Click HP Instant Ink, and then Overview in the left menu.

Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.

HP All-in Plan for Print customers: Order return supplies at HP Planet Partners.

Use the recycling envelope or shipping label to return the parts:

Ink cartridges: To maximize environmental benefits, wait until you have three to eight empty ink cartridges before returning them to HP

OR

Login to your Instant Ink account >> expand HP Instant ink on the top left of the control panel >> select Overview >> on the overview screen, scroll down >> you will find an option recycle ink cartridges >> now click on that and follow the on screen instructions to receive a return envelope.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Klgphotography]

No not cartridge I have the printer that I signed up for monthly plan with instant ink. The printer didn’t meet my expectations so I cancelled the plan. It said expect a return label from FedEx and return by Nov 30 or get charged $270. I’ve never received a return label - the printer is packed up ready to go I have 4 days to return it but for some reason HP is having an impossible job getting me a return label. I need assistance with this. Not cartridge return 

[Irwin6]

Hi @Klgphotography,

I am sorry for the inconvenience and the trouble you are going through.

As you have not received the return shipping label to return the printer back.

We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP instant ink support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support