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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I have cancelled my instantink subscription and bought my own hp cartridges but they wont work. I have tried all the hard reset options but it's as though the printer does not recognise the cartridges.

Please can someone help because its needed for uni work

Thanks

Rik

1 REPLY 1
HP Recommended

Hi,

Can you please send me what the model printer and what error code is showing up if you have a front panel?  If you can attach a picture of the error code that would be good.

You may need to call the support phone number listed on the Instant Ink website.  If you go to Instantink.com and look on the right side of the page in the middle you will find your country support phone.

Thanks,

JillSa

I am an HP employee.
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