Cancelled but withdrawals from bank continue

[TAHuff]

I received only one scheduled delivery and then had to reach out to them, and they repeatedly failed to comply with my request. I cancelled HP Instant Ink months ago, but they continue to withdraw money from my bank. How do I get that money back and cancel the account for good?

[Sneha_01]

Hi @TAHuff,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

You receive an email confirmation immediately, and another at the end of the billing cycle.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support