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11-11-2022 10:03 PM - last edited on 11-12-2022 12:05 PM by MayS
I had been a long time customer of HP Instant Ink until 2021. I cancelled because it became impossible to talk to a human. However, after a diagnosis of Lewy Body Dementia in March, 2022, SIMPLICITY became higher in priority, so I reinstated my account. Since then, the ONLY cartridges I received from HP Instant Ink were those I HAD TO DEMAND AS I WAS OUT OF INK. When I contacted them, I got the regular, "Don't worry, we apologize for you inconvenience and assure you we will correct this for you." I spoke with Leah on 11/07 who assured me she would send me a full compliment for both my printers. I told her specifically, if you cannot do this, CANCEL MY ACCOUNT. As you might expect, she lied and did neither. I received a black cartridge for my HP 8025 and another black for my HP 3755. Then I started to get messages to install my new cartridges. I replied, as previously stated, because of HP Instant Ink's failure to adhere to the terms of service to which they agreed, I had to install both on receipt because both printers were inoperable until I did.
Today I called back to cancel my account. With my cancellation, I demanded since HP Instant Instant Ink failed to live up to their own terms of service, I said refund the monthly payments I've made since March (less the cost for the 2 cartridges I had to demand), and don't even think about charging me a closeout fee, since without my demand, HP Instant Ink did nothing for me since March other than to automatically collect my monthly fees for both printers. Of course, neither reps I spoke with had the courage to respond to my demand.
At 8:22 AM CST, I made contact with "Justin Vincent Santos". I informed Mr. Santos of my expectations repeatedly until he surrendered and sent me to his supervisor, Gilbert De Guzman over an hour later at 9:26 AM CST. I received the same "lip service" from Mr. Guzman until I ended the call at 10:03 AM because he too simply tried to keep me as a customer without living up to anything they promised. I'm sorry that I completely despise this "Nothing's My Fault" society where money drives everything. This seems to now apply to the most profitable companies in the world today. You know to whom I refer.
After our conversation, I received a message from HP Instant Ink confirming I had cancelled my accounts. I was also informed the following:
Your cancellation will be final on ____/____/____..Your cancellation request has been received, but your actual subscription cancellation will take place at the end of your current billing cycle.
My only comment, Mr. Guzman, obviously driven by HP Instant Ink's policy, took the COWARD'S WAY OUT and informed me of their intentions through an unattended or automated attendant.
HP Instant Ink and Mr. Guzman and Mr. Santos,
YOU SHOULD ALL BE ASHAMED OF YOURSELF. I returned to HP in order to rid myself of having to remember to order ink cartridges. I paid them every month to provide this service, but they provided nothing. Now, they say my current cartridges (which I had to demand) will stop working in a few days. Also, the plan to charge me their "closeout fees". I say to HP Instant Ink, I will cancel my auto withdrawal authorization through my bank and by the time they attempt to collect these fees, I will no longer be me and able to respond.