Cancelled my payment via PayPal, printer stopped working. Why am I being penalized for cancellation

[CurlyLolita]

A few months ago, I cancelled my HP instant ink  subscription via through my Paypal. I have extra ink that I have not used  due to incorrect ink was mailed to me and I purchased ink from Walmart. I went to print , kept getting contact HPinstantink.com.

I called  HP Support, I was advised I have to pay 31.00, for services I cancelled  months ago!  I advised I have been a faithful customer since 2020,  I had two issues where the wrong ink was shipped to me,  I just want to cancel my subscription, buy ink local and use my printer at my convenience. I attempt to use my purchase ink , the  message pops up again "contact HPinstantink.com.". I log on to find my account is SUSPEND, Not one of the  3 people  (2 CSR, 1 Supervisor) I spoke to advised I was suspend,  Awful and un professional to the MAX.  This is HORRIBLE customer services, My subscription started 7/18/2024 -Canceled 5/28/24, after  4 yrs of HP subscription, I paid  $647.52,  had 3 shipments of ink shipped, I canceled and they continue to bill me. ....

Here's the finale:  From 12/21/2020 to 03/23/2022 they emailed "Action Needed: Printer Connection Lost" . I never used until after 9/21/2022,  I order ink for the first time, I was shipped  the incorrect ink.  Then "Action Needed: Printer Connection Lost"  11/21/2022 until I cancel  5/21/2024.  I think that $31.00 should of been waived due to my entire account was not utilized.  

THAT SAY A LOT ABOUT THE COMPANY!!  

[CurlyLolita]

A few months ago, I cancelled my HP instant ink  subscription via through my Paypal. I have extra ink that I have not used  due to incorrect ink was mailed to me and I purchased ink from Walmart. I went to print , kept getting contact HPinstantink.com.

I called  HP Support, I was advised I have to pay 31.00, for services I cancelled  months ago!  I advised I have been a faithful customer since 2020,  I had two issues where the wrong ink was shipped to me,  I just want to cancel my subscription, buy ink local and use my printer at my convenience. I attempt to use my purchase ink , the  message pops up again "contact HPinstantink.com.". I log on to find my account is SUSPEND, Not one of the  3 people  (2 CSR, 1 Supervisor) I spoke to advised I was suspend,  Awful and un professional to the MAX.  This is HORRIBLE customer services, My subscription started 7/18/2024 -Canceled 5/28/24, after  4 yrs of HP subscription, I paid  $647.52,  had 3 shipments of ink shipped, I canceled and they continue to bill me. ....

Here's the finale:  From 12/21/2020 to 03/23/2022 they emailed "Action Needed: Printer Connection Lost" . I never used until after 9/21/2022,  I order ink for the first time, I was shipped  the incorrect ink.  Then "Action Needed: Printer Connection Lost"  11/21/2022 until I cancel  5/21/2024.  I think that $31.00 should of been waived due to my entire account was not utilized.  

THAT SAY A LOT ABOUT THE COMPANY!!  

[Sneha_01]

Hi @CurlyLolita,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve had a frustrating experience with HP Instant Ink and customer service. Here’s a breakdown of what might be happening and steps you can take to resolve the issue:

Understanding the Situation

Subscription Cancellation: When you canceled your HP Instant Ink subscription via PayPal, the cancellation should have stopped all future billing and services associated with the subscription. However, it appears that your account is still being flagged for issues and that you are being asked to pay for services despite cancellation.

Account Suspension: If your account is suspended, it could be due to an issue with the cancellation process or an outstanding balance that wasn’t properly addressed.

Ink and Printer Issues: The messages you are receiving about contacting HP Instant Ink could be due to the printer still being linked to the service, which means it’s looking for an active subscription to verify ink usage.

Steps to Resolve the Issue

Document Everything: Gather all relevant information, including:

• Cancellation Confirmation: Proof of cancellation via PayPal.
• Payment Records: Documentation of payments made and any invoices.
• Communication Records: Copies of all correspondence with HP support, including ticket numbers, names of representatives, and details of conversations.

Check Account Status:

• Verify Suspension: Ensure that the suspension status of your account is addressed and that any issues related to the suspension are resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support