Cancelled paper

[Theivesinsuits]

I cancelled my HP paper trial several days prior to the trial end, I didn't receive any confirmation email of cancellation.

A few days after I received an email saying I had an incoming paper delivery, as I'd already cancelled it I went into my account to see 'cancellation pending.'

This was 'pending' until the day after my trial ended, I then finally received a cancellation email with an end billing date of.. the next month!! IE an extra paid month. 

[edit]

[Rachel571]

Hi @Theivesinsuits,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support