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‎11-06-2023 07:28 AM

HP Recommended
Operating System: Microsoft Windows 11

I cancelled my subscription because I hardly use the printer now so I paid for 50 pages a month but only print 10 a month over time will my ink still deactivate on the next billing date also I have a unused ink cartridge along with the used one requested two envelopes to return them but I might not be here when there arrive is it compulsory to return them 

1 REPLY 1

‎11-07-2023 11:18 AM

HP Recommended

Hi @Sam1882,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

Once the instant ink service is cancelled, you will be able to print within the current billing cycle.

 

It is not mandate that you have to send the ink cartridges upon receiving the envelope.

You can send them if you wish to recycle it through HP.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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