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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DMBHokie22
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Cannot connect to HP Instant Ink

HP Recommended
HP Envy 4520
Microsoft Windows 10 (64-bit)

I cannot print.  I receive an error stating that I must connect my printer to update HP Instant Ink status.  If I try to do this by pressing Connect on the screen then I receive a message stating that my printer is being updated and that the process may take a few minutes; however, no updates ever seem to happen.  I have followed multiple procedures that I have found on HP's website to resolve my issues but nothing seems to help.  

 

I know that my printer is connected to the network because I am able to scan documents to my computer with no problem.  The network connection doesn't seem to be the problem but rather the problem appears to be the "connection" to HP Instant Ink.  I have followed some instructions that try to get me to enter a printer clam code but I apparently have to print a page to get that code and my problem is that I can't print, so that doesn't help.

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @DMBHokie22

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,436 1,734
Message 2 of 2
Flag Post
HP Recommended

Hi @DMBHokie22

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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