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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Roddy7
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Cannot order ink

HP Recommended
Office jet 5740 All in One Series

I cannot order any ink. I am out of black. On the app, I get the following message:

”There was a problem retrieving the supply status. Please try again later.”

Everything else works on the app. I cannot find a phone number for customer service.  

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Roddy7, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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