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‎02-15-2021 12:08 PM

HP Recommended
Product: Envy 5020
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

So after I had troubles printing with my Envy 5020 via Windows 10 I decide to factory reset the printer. I did it before and I struggled to register but eventually I did it (it was more than a year ago). However this time there seem to be no way of register the printer. Every time I received and error when applying the claim code.

This is very annoying and I'm sure many people are facing this issue. Do you have a solution for this issue ?

 

Thank you.

3 REPLIES 3

‎02-18-2021 04:34 AM

HP Recommended

Hi @Moussab,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎03-01-2021 02:01 PM

HP Recommended

Hi,

The only proposed solution was to switch the browser and that didn't work either. There is a serious bug with the service when the printer is restored to factory defaults and you guys need to investigate this (as there are many similar unsolvable user posts). I ended up unsubscribing from the service.

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‎03-02-2021 04:38 AM

HP Recommended

When the printer is reset, the printer email changes and claim code changes that's when the account and printer do not sync.

 

Were you able to re-enroll the printer? 

 

Let me know!

 

 

 

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