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AliMay
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Message 1 of 2
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Cannot resolve a cartridge issue. It says to remove & reinstall. no success!

I have tried all the above a few  times and message still appears.  It is with a new instant ink cartridge so I don't have another to replace or retry.  I am getting very frustrated

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Cannot resolve a cartridge issue. It says to remove & reinstall. no success!

Hi @AliMay

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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