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02-04-2021 07:25 AM - edited 02-04-2021 07:27 AM
Hello we recently purchased a HP printer for homeschooling purposes above others SOLELY because of the 5months instant ink free trial offered with the model!! , I set it up and enrolled in instant ink the same day, nowhere did we find and promo code, we scoured the paperwork for any codes but assumed the 5months would be added once we subscribed to instant ink but even now STILL our account shows nothing about any free months remaining, only what we will be charged on our next billing date?
I have to say the virtual assistant has been sending me around in circles for the past hour trying to resolve this but like I said I've got 3kids to homeschool here so have no more time to be chasing this elusive 5month free trial I was sold but not recieved, if anybody can please please please help with this as this all seems unnecessarily complicated for a service which should be automatically activated by setting up and registering the printer itself
02-04-2021 09:20 AM
For questions about Ink Cartridges or Toner subscription plans, we recommend that you access the following site, it contains the main answers for most frequent questions about these plans: https://instantink.hpconnected.com/us/en/l/v2
We also have a post to help you, check it out: HP INSTANT INK, HP+ PLANS: INK AND TONER.
If you still have questions, you can chat with our Virtual Agent.
We hope these options be of help, thanks for visiting the HP Support Community.”
HP Support Community Moderator