Cannot use printer due HP Instant Ink even though I have cancelled contract

[mandyB1]

For 2 years my printer has not connected to my PC to print wirelessly so I just used a USB. Now HP Instant Ink will not let me use my printer or ink because of that. So I cancelled my contract and bought new cartridges but it still will not let me print, it says connection problem, connect printer to update  HP Instant Ink status. Help!

[A_Gayathri]

Hi @mandyB1,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mandyB1]

Thanks Gaya but I managed to connect the printer to wi fi so the problem is solved

[A_Gayathri]

HI @mandyB1,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support