Cant find what account email I've enrolled printer to Instant ink with

[as86]

I recently bought a new printer (HP Deskjet 2632) and enrolled in InstantInk.

I did have access to the plan type, number of pages printed etc etc.

Ive since logged out of the account and now logged back in using the account i thought id registered with.

But the printer is not there in the acccount, its asking me to enroll a printer.

If i then go to enroll my printer it tells me thats it already enrolled in Instant Ink.

Is there a way i can find out what account/email address the printer is registered to/with?

Ive received replacement cartridges so know everythings working fine, i just cannot access the account/plan type etc.

Im thinking i may have used a different email address to register with, but only one of my emails seems to have a HP account registered against it.

Thanks

[Kumar0307]

Hi @as86

Welcome to the HP Support Community. I understand you are looking for the Instant Ink account details. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[as86]

Thanks, i have replied to your message.