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‎04-04-2020 08:50 AM

HP Recommended
Product: hp ENVY 5010
Operating System: Microsoft Windows 10 (64-bit)

I noticed I was running out of ink with was the cartridges that came with the printer so i decided to sign up for instant ink, however I seemed to have run out of ink as soon as I printed the code you need to sign up for instant ink. Is there another way to get signed up without having to pay full price (circa £30) for new cartridges just so I can print out the code. any assistance would be appreciated?

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1 person had the same question
1 REPLY 1

‎04-07-2020 03:58 AM

HP Recommended

Hi @Tommohawk1597

 

Welcome to the HP Support Community. I'd be happy to assist you with the claim code. 

 

We need to enable the Web-Services to generate the claim code.

 

To enable the Web-Services, try these steps -

 

1. From the printer control panel display, touch HP Printables.

2. Touch Enable Web Services, and then touch Yes.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

You may also try these steps - HP Printers - Set Up an HP Smart Website Account

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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