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‎06-29-2023 04:08 PM

HP Recommended
Product: HP LaserJet MFP M139we Printer
Operating System: iOS

Error message when i try to print. Problem with my hp account. Wont be able to print till it’s resolved. I sign into my account and find nothing to resolve 

1 REPLY 1

‎07-02-2023 04:02 PM

HP Recommended

Hi @Jillyk67,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP LaserJet MFP M139we Printer Error message Problem with my hp account. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

May I know If you have subscribed for instant ink 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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