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‎09-21-2019 09:33 AM

HP Recommended
Product: Hp deskjet 5255
Operating System: Microsoft Windows 10 (64-bit)

Hi I bought a printer hp deskjet 5255, when I start up the printer and put the cardtrige that came with the printer, it mark an error that said that the cardtrige is an old version and don’t let me continuous with the setup. Bought other hp cardtrige and now the printer said that need the cardtrige that came with the printer. Don’t know what to do, I can setup the printer.

1 REPLY 1

‎09-23-2019 05:43 PM

HP Recommended

@aymepr The printer does not print, and one of the following error messages displays on the printer control panel or computer screen:

  • Cartridge Problem

  • Incompatible Ink Cartridge

  • Ink Cartridges Missing

(If it's not any of the above errors, please give me the exact error, so I could help resolve it, accordingly.)

 

Step 1: Update printer firmware

Some releases of ink cartridges are not compatible with older versions of printer firmware. Update the firmware to resolve this problem.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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