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Cartige Error

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HP Envy Photo 7830
Microsoft Windows 10 (64-bit)

Good evening. I have a problem with the black cartridge with the ink service. While I was printing came out a message where it tell me that there is a problem with the cartridge and I can not print. The instant ink service tells me that it is not possible to detect the cartridge and it is not possible to send a new one. I urgently needed to print and solve the problem.I tried to perform the steps as an unidentified in technical support, but it didn't help. I tried to reset the printer but it didn't help. How can I fix it?error 2.jpgerror.jpg

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@DenisGIumbo, Welcome to the HP Support Community!


I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document to resolve this issue.


If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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