Cartridge Black Ink Error

[Yvonne18]

I have an Instant Ink Account for over 1 Year, the colour cartridge was LOW and HP sent me a new one before it ran out of ink but despite printing loads of documents I have never been sent a Black 64/303.

Now my Black cartridge has a Cartridge Problem and is not sending any info to HP Instant Ink.

Having exhausted all of HP Virtual Assistant recommendations with no success this is a catch 22, to purchase a very expensive Black 64/303 and have the same issue while I am paying for HP Instant Ink seems pointless.

I am finding it very hard to get HP to answer and was told to post here.

So any help would be most grateful 

Thanks           

[TEJ1602 · Accepted solution]

@Yvonne18, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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