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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Yvonne18
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Solved!

Cartridge Black Ink Error

HP Recommended
HP ENVY Photo 6220
Microsoft Windows 10 (64-bit)

I have an Instant Ink Account for over 1 Year, the colour cartridge was LOW and HP sent me a new one before it ran out of ink but despite printing loads of documents I have never been sent a Black 64/303.

Now my Black cartridge has a Cartridge Problem and is not sending any info to HP Instant Ink.

Having exhausted all of HP Virtual Assistant recommendations with no success this is a catch 22, to purchase a very expensive Black 64/303 and have the same issue while I am paying for HP Instant Ink seems pointless.

I am finding it very hard to get HP to answer and was told to post here.

So any help would be most grateful 

Thanks           

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Yvonne18, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 2
Flag Post
HP Recommended

@Yvonne18, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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