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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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CarlH82
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Cartridge Error - How to order replacement on Instant Ink

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Envy 6234

On trying to copy some documents this morning, I'm suddenly getting a 'Cartridge Error' message, asking me to remove and re-insert the black cartridge, and replace if that doesn't work.  

 

Removing/reinserting didn't work, so I logged into my Instant Ink account to try and order a replacement as I didn't have a spare waiting.  The account said that there was a problem with the black ink cartridge after connecting to the printer, and that a replacement wouldn't be sent out until this was resolved.  Erm, this was the resolution?

 

I couldn't find any way to order a cartridge, so went via the support route.  I cleaned the cartridge contacts, as advised, to no avail.  I was prompted to then order a replacement using the Virtual Agent.  After a few questions, the Virtual Agent directed me to a real agent - and I promptly got the message that the support centre was closed! How on earth do I get a replacement cartridge? Why is there not an option to order 1 backup cartridge in case of issues like this?

 

Please advise :pray:

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asmita6658
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Hi @CarlH82

 

Welcome to the HP Support Community. I'd like to help. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
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HP Support Agent
14,452 14,454 1,434 1,723
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Hi @CarlH82

 

Welcome to the HP Support Community. I'd like to help. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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