Welcome to the HP Support Community. I'd be happy to assist you.
Kindly perform the steps mentioned in this document to resolve this issue with the ink cartridge.
If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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