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Cartridge Error We can't determine your next shipment, because we aren't able to read your ink level

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HP ENVY 5030
Microsoft Windows 10 (64-bit)

Message on the printer display shows:


"Remove and reinstall the indicated cartridge, making sure it is correctly installed.  If this message continues to appear, replace the indicated cartridge".


Steps I have taken:

1. Reinstalled over a dozen times.

2. Rebooted the printer


Catch-22.  I cannot try a different cartridge because I am on the /instant Ink programme and don't have one (yet).  I cannot get one sent to me because my ink levels cannot be read.


Please advise.

HP Support Agent
HP Support Agent
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Hi @BrendaUK

Welcome to the HP Support Community. I'd be happy to assist you.


Kindly perform the steps mentioned in this document to resolve this issue with the ink cartridge.


If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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