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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink leve

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HP ENVY 4524 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi there,

So I have just subscribed to the HP instant ink service, and I checked my account to look at if the cartridges were being dispatched and my black ink cartridge says it is on the way. But the colour ink cartridge says: Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink level. I currently do not have any colour ink cartridges installed on my printer because I am a uni student and only used the printer to print in black and white (as I never needed colour for years), and I was wondering whether because this is my first subscription that I would automatically get both black and colour ink cartridges (and the shipment is for future shipments and when I install the new cartridge then this will be fixed) or if this is not the case, then if I have to give customer support a call and explain my situation to them/have to buy a colour cartridge before I can get the HP instant ink colour cartridges?


Many thanks in advance,

Nathaniel 🙂

HP Support Agent
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Hi @Nathan5989,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


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