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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP ENVY 5640 e-All-in-One Printer

I have already subscribed for instant ink when I am trying to see the status of my shipment in shipment tracking I can see one error in front of each Cartridge symbol i.e. 

 

Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels.

 

How I Can track the shipment and find out the date when I get these Cartridges 

 

Note: I don't have any Ink Cartridges in my printer (but need both ASAP.)printer.png

 

3 REPLIES 3
HP Recommended

Hi @vedbaba,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I see that you are getting a cartridge error. We need to clear that error to get the shipment tracking information. Do not worry I will look into it. 

 

Meanwhile, follow the steps from this document here and keep me posted on the results. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @vedbaba,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @vedbaba,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
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