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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-16-2020 10:17 AM

HP Recommended
Product: HP Envy Photo 6234

I have a cartridge error on my Black Ink. I have tried all the steps suggested by HP to reset printer and clean cartridge terminals. The ink level is showing as empty but Instant Ink say I cannot have a new cartridge until the problem is resolved! Going around in circles here.... 

1 REPLY 1

‎08-17-2020 05:15 AM

HP Recommended

@JoeyCHRBEP, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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