Cartridge Error

[Cassidy14]

Hi, 

I just received a "cartridge error" notification on my Deskjet 3755. The screen is showing the ink has been depleted but I installed a new black cartridge around a month ago, so it shouldn't be out already. To resolve the issue, I've tried, restarting my printer, removing and reinserting the cartridges, cleaning the cartridges, and, per another community post, updating the firmware. When I updated the firmware, I received additional error messages saying that I had "incompatible cartridges" and "counterfeit cartridges". Both of my cartridges are HP instant ink received straight from HP so neither of these should be issues. What are my next steps?

[Kumar0307 · Accepted solution]

@Cassidy14, Welcome to the HP Support Community!

Which of the ink cartridges is indicated in the error?

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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