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wrying
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Message 1 of 2
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Cartridge Error

HP OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

Hi,
I'm currently having troubles with cartridge detection. It shows the following message:
Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels.
I have tried unplugging my printer, cleaning my cartridges, and updating my printer, yet it still does not show the ink levels. I saw another forum post that had the same problem but the moderator messaged the person: https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/We-can-t-determine-you...
Other than that I have no clue.

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Solved!

Cartridge Error

Hi @wrying

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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Asmita
I am an HP Employee

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