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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Adee64
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Cartridge Error

HP Recommended
Officejet 5740
Microsoft Windows 10 (64-bit)

Hello, I'm having a problem with my OFFICEJET 5740. Getting CARTRIDGE ERROR MESSAGE stating it is not INSTALLED CORRECTLY. I have removed and reinstalled the cartridge several times and still get the same message.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Adee64, Welcome to HP Support Community!

 

Follow the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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