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Cartridge Error

HP Recommended
HP Envy 5540 All-in-one
Microsoft Windows 10 (32-bit)

Printer says to remove and reinstall one of my cartridges.  I have done this numerous times and message still comes up - I've downloaded all new updates, and message still comes up.  I've followed online instructions for cleaning cartridges, and message still comes up.

 

I can sometimes print with single cartridge, but not ideal as online account says I can't order any more ink until this cartridge issue is resolved.

 

Does anyone have any ideas as to what I can do - tempted to chuck it out and go to another manufacturer without these hassles.

 

Thanks

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Ricardo0112

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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