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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cassidy14
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Solved!

Cartridge Error

HP Recommended
HP Deskjet 3755 All-in-One
Microsoft Windows 10 (32-bit)

Hi, 

I just received a "cartridge error" notification on my Deskjet 3755. The screen is showing the ink has been depleted but I installed a new black cartridge around a month ago, so it shouldn't be out already. To resolve the issue, I've tried, restarting my printer, removing and reinserting the cartridges, cleaning the cartridges, and, per another community post, updating the firmware. When I updated the firmware, I received additional error messages saying that I had "incompatible cartridges" and "counterfeit cartridges". Both of my cartridges are HP instant ink received straight from HP so neither of these should be issues. What are my next steps?

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@Cassidy14, Welcome to the HP Support Community!

 

Which of the ink cartridges is indicated in the error?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
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HP Recommended

@Cassidy14, Welcome to the HP Support Community!

 

Which of the ink cartridges is indicated in the error?

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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