cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ichwilldrucken
New member
2 1 0 0
Message 1 of 4
366
Flag Post

Cartridge Error

HP Recommended
HP ENVY Photo 6200 All-in-One
Microsoft Windows 10 (64-bit)

Hello,

 

I am using HP ENVY Photo 6200 with instant ink subscription. Due to an error

 

"Angegebene Patrone entfernen und erneut einsetzen. Auf korrekten Sitz achten.  Wird die Meldung weiterhin angezeigt, die angegebene Patrone wechseln" (black cartridge)

 

I cannot print anymore. I already tried to remove it and insert it again, but that does not help. While there is an error, instant ink says I cannot get a new cartridge, so I cannot replace it.

 

Firmware is up to date.

 

What else can I do?

 

Kind regards.

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 4
Flag Post
HP Recommended

@ichwilldrucken, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 3 of 4
Flag Post
HP Recommended

@ichwilldrucken

 

Thanks for replying. 

 

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

 

Let me know if you have any other questions. 

 

Have a great day ahead! 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

ichwilldrucken
Author
New member
2 1 0 0
Message 4 of 4
Flag Post
HP Recommended

Thank you. The new cartridge arrived and is working!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation