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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
beatriceparis
New member
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Message 1 of 2
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Cartridge Error

HP Recommended
HP Envy Photo 6220 All in One Printer
Microsoft Windows 10 (32-bit)

I have a printing plan including instant ink supply for my HP ENVY 6220 All-In-One Printer.

I have an ongoing error on the black cartridge of the printer. 

I have completed all of the suggested fixes offered to correct the problem, but it doesn't work. My cartridge is still not detected.

This has left with one other solution, replace the black cartridge, but I cannot because I haven’t been supplied with a replacement, and one will not be sent because of the error on the cartridge...

How can I resolve this ? Thanks a lot.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
16,247 16,202 1,307 1,498
Message 2 of 2
Flag Post
HP Recommended

Hi @beatriceparis,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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