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‎07-13-2022 06:39 PM - edited ‎07-13-2022 06:40 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: macOS 12.0 Monterey

I've done everything I can to try to rid the error message I keep receiving. I’ve cleaned the black cartridge, tried the chat line which is unavailable, turned printer off/on.  HP Instant Ink message says they can’t send a new cartridge till the “fault” is fixed, but I've tried literally everything. I'm a 2nd grade teacher trying to get all my projects printed and done before going back. Help please! 

 

Signed,

A Desperate Teacher 😞

 

2 REPLIES 2

‎07-13-2022 06:43 PM - edited ‎07-13-2022 06:45 PM

HP Recommended

**this was also immediately after opening a brand new cartridge which I did remove the sticker from too.

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‎07-16-2022 01:28 PM

HP Recommended

Hi @HHammond,

 

Welcome to the HP Support Community

 

I understand you are facing a Cartridge Error issue with your HP OfficeJet 4650 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

While you respond to that, try to update the printer firmware and share a screenshot of the error message.

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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