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‎01-11-2023 01:42 PM - last edited on ‎01-12-2023 11:14 AM by Retired

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

The new instant ink cartridge I installed in my HP ENVY 7640 exploded inside the printer, Now the printer is giving an error message constantly saying the cartridges are blocked. The inside of the printer is an absolute mess and there is clumps of thick black ink everywhere. 

The printer is no longer under warranty, but it has been a daily essential and our small business for almost 8 years now, until this incident it has always been a good working printer and I would sure like to save it if anyone out there has any advice on how to move forward.

1 REPLY 1

‎01-14-2023 06:04 AM

HP Recommended

Hi @LENSAWNING,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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