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Message 1 of 2
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Cartridge Jam when both ink cartridges are installed at the same time

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Microsoft Windows 10 (64-bit)

I just got my instant ink cartridges and installed them. However, in the setup process, an error message that there was a cartridge jam continuously appeared. I followed all the steps outlined on how to clear/remedy jams but the issue still prevailed. When I manually move the cartridges, they do so smoothly. 

 

The issue only stops when I remove one of the cartridges. The printer can then print, but a new issue emerges where my computer can't print to the printer because there's only one cartridge installed. 

 

note: My cartridges before (61) were smaller than the new cartridges which are 61/301. Not sure whether that is the reason. 

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HP Support Agent
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@dare1100, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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