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Cartridge Jam when both ink cartridges are installed at the same time

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Microsoft Windows 10 (64-bit)

I just got my instant ink cartridges and installed them. However, in the setup process, an error message that there was a cartridge jam continuously appeared. I followed all the steps outlined on how to clear/remedy jams but the issue still prevailed. When I manually move the cartridges, they do so smoothly. 


The issue only stops when I remove one of the cartridges. The printer can then print, but a new issue emerges where my computer can't print to the printer because there's only one cartridge installed. 


note: My cartridges before (61) were smaller than the new cartridges which are 61/301. Not sure whether that is the reason. 

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@dare1100, Welcome to HP Support Community!


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