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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
R_B_G
New member
2 1 0 0
Message 1 of 3
131
Flag Post

Cartridge Problem - 7155

HP Recommended
Envy 7155
macOS 10.13 High Sierra

Printer was working fine then stopped printing with the dreaded 'cartridge problem' message.  Contacted the Instant Ink support folks and agent who sent out a new black cartridge.  Installed the cartridge and the same message came up...'cartridge problem'.  Have removed and reinstalled, reset the printer, etc. with no luck.  Printer does function in single cartridge mode (tricolor).

2 REPLIES 2
Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,494 1,768
Message 2 of 3
Flag Post
HP Recommended

Hi @R_B_G,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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R_B_G
Author
New member
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Message 3 of 3
Flag Post
HP Recommended

Product - Envy 7155

Serial No. -

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