Cartridge Problem (Black)

[Jomartin]

Printer was working fine for 3 pages. Tried to print the same 3 pages again and get an error message:

Cartridge Problem

Remove and replace the indicatedn cartridge, making sure it is correctly installed.

I have done that, and just keep getting this same message. I urgently need to print and have no spare cartridges!

[asmita6658 · Accepted solution]

Hi @Jomartin

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[Ardus]

Dear Asmita,

I have the same problem, I spent 4 hours trying to solve the problem. Please I need to print right now, let me have solution or a new black cartridge.

Best regards,

Sandro Arduini

[Betty0610]

@Ardus

Welcome to the HP Support Community.

To help you further with this, let us know the Printer name.

Thanks 🙂

[Ardus]

Envy photo 6230

Thanks

[Betty0610]

Let's update the Printer firmware: https://support.hp.com/us-en/document/c02919168

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/gb-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648...

Let me know if this helps.

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Have a great day!