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‎09-11-2020 07:50 AM

HP Recommended
Product: Envy Photo 7830
Operating System: Microsoft Windows 10 (64-bit)

As of yesterday, I have been getting the error message 'Remove and replace the indicated cartridge, making sure it is correctly installed'. After having spent a very long time reading the Help & Support sections and trying the remedies, nothing has worked. I can still print however by using the colour cartridge only, after having taken out the Black one. I am using genuine HP Instant ink cartridges, and maybe a kindly and understanding HP member of staff can arrange to have me sent a new Black one asap !.

Many thanks !.

5 people had the same question
2 REPLIES 2

‎09-13-2020 03:35 PM

HP Recommended

Hi @TinGods,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎09-14-2020 02:32 PM

HP Recommended

i have the same problem again even with the replacement cartridge received over the weekend from HP. Need help!

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