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Jomartin
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Cartridge Problem (Black)

HP Envy Photo 6230

Printer was working fine for 3 pages. Tried to print the same 3 pages again and get an error message:

 

Cartridge Problem

Remove and replace the indicatedn cartridge, making sure it is correctly installed.

 

I have done that, and just keep getting this same message. I urgently need to print and have no spare cartridges!

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Cartridge Problem (Black)

Hi @Jomartin

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Ardus
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Cartridge Problem (Black)

Dear Asmita,

I have the same problem, I spent 4 hours trying to solve the problem. Please I need to print right now, let me have solution or a new black cartridge.

Best regards,

Sandro Arduini

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Cartridge Problem (Black)

@Ardus

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Printer name.

 

Thanks 🙂


I am an HP Employee

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Ardus
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Cartridge Problem (Black)

Envy photo 6230

Thanks

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HP Support Agent
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Cartridge Problem (Black)

Let's update the Printer firmware: https://support.hp.com/us-en/document/c02919168

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/gb-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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