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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lp271
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Message 1 of 2
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Cartridge Problem Error

HP Recommended
HP ENVY Photo 6234

Hi, I have a cartridge error stating that cartridge is not installed correctly. I need to re-install or (if that doesnt work) then replace the cartridge.

 

I have removed and re-installed, I have changed the colour cartridge. I have also cleaned both cartridges as instructed on the trouble-shooting; and unplugged printer and then plugged back in...no joy.

 

On my acct it says I will not receive new cartridges until problem solved. Can you help please ? My printer is "HP Envy Photo 6234".

1 REPLY 1
Bob_Headrick
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Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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