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Cartridge Problem. Remove and re-install the indicated cartridge, making sure it is correctly instal

HP Recommended
Envy Photo 7134
Microsoft Windows 10 (64-bit)

I recently replaced the instant ink colour cartridge and it all worked fine for a few days. Now I am getting "Cartridge Problem. Remove and re-install the indicated cartridge, making sure it is correctly installed". It is correctly installed and if I remove it and put the old one back it works fine (except that one is running out of ink). My printer is Envy-Photo 7134. How do I get in touch with HP to get a replacement ? The virtual assistant is useless.

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Linda1621

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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