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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I get my ink cartridges via Instant Ink. I have a faulty ink cartridge and have been through all the recommended steps...taking the cartridge out, cleaning the connections, unplugging the printer. Nothing worked. The final step in the instructions says to replace the faulty cartridge, but the great mystery is...HOW? i have wasted hours of my life trying to find how to get a replacement via Instant Ink! There is nothing on the website (that I can find). The virtual assistant is pretty useless and the other chat function simply doesn't work. 

 

I'm not going to get anything send automatically because on my account page it says that until the error is fixed nothing will be sent. But the error can't be fixed!

 

Help someone please! I need to be able to use my printer.

1 REPLY 1
HP Recommended

Hi @faye1988,

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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