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Rogue66700
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Cartridge Problem

Envy Photo 7130

I've a cartridge problem on my 7130 with the black ink.  It says to remove and reinstall but nothing is working.  I've followed the steps on the website to clean the cartridges but again it hasn't worked, i don't think I've even used a quarter of the ink in the cartridge.

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HP Support Agent
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Cartridge Problem

@Rogue66700, Welcome to the HP Support Community!

 

This seems like an issue with the black ink cartridge, let us try these steps that may help:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform step 2 and 3 from this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Rogue66700
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Cartridge Problem

I've done all these steps previously, nothing has worked

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HP Support Agent
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Cartridge Problem

@Rogue66700

 

That's Unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Rogue66700
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Cartridge Problem

the other cartridge is working fine though

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HP Support Agent
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Cartridge Problem

@Rogue66700

 

I understand, as mentioned in my first post, this seems like an issue with the Black ink cartridge. Kindly contact HP Support team for service options.

 

Keep me posted for any other assistance.

 

 

KUMAR0307
I am an HP Employee

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